Warranty Policy
First, after-sales service policy
warranty policy
From the purchase of products within 7 days, such as product
quality problems, the customer can choose to return, replacement
treatment;
• within 15 days from the date of purchase of the product, if the
product quality problems arise, we offer replacement service;
• 1 years from the date of purchase of the product, such as product
quality problems, our company provides free warranty service;
• from the date of purchase of products for more than 1 years and
less than 3 years, we offer paid maintenance services, charge
certain maintenance fees and materials costs;
All products can enjoy the lifetime free software upgrade service
provided by our company.
Service commitment
• online service: online answering customer questions or providing
relevant replies;
And return to factory service: our customers receive the repair
machine, general fault in 2-3 working days to complete the
processing and sent off, such as an important component of the LCD
screen or the motherboard and other damage, in accordance with the
actual situation of prolonging maintenance time.
Home service: Shenzhen within 24 hours of service in place, other
regions booking services.
Two. Warranty coverage:
We do not provide free warranty service for any trouble or damage
caused by the following reasons:
(1) exceeding the warranty period;
(2) disassemble, repair or refit the product without the
authorization of the manufacturer;
(3) failure or damage caused by force majeure, such as lightning
stroke, overpressure, water inlet, etc.;
(4) damage due to abnormal transportation, loading and unloading,
use, maintenance and storage of the user;
Three. Maintenance service implementation:
(1) can login our website www.standingkiosk.com, consult on-line
customer service personnel;
(2) when failure occurs, according to our requirements, or the
failure of equipment to the customer's nearest repair service
point, or sent to our headquarters in Shenzhen.
(3) for the equipment that must be repaired, the customer must call
our unified after-sales service telephone number before returning
the equipment: 4008-270068, our after-sales service will issue an
authorized rework code. The customer may return the equipment
before receiving the authorized rework code.
(4) another way for our company to implement after-sales service is
to send technical engineers to provide on-site support when
necessary.
